Unify your customer communication. Empower every interaction.
The all-in-one XRM platform combining CRM, CTI, telephony and AI-driven contact centre tools — engineered for enterprise teams that demand reliability and insight.
Trusted by ambitious teams
Nine channels. One conversation.
Every customer touchpoint — voice, messaging, social, email, web and video — converges into a single agent desktop and a single customer record.
Inbound & outbound calls, IVR, ACD
Business messaging at scale
Threaded conversations, auto-tickets
Embeddable widget, AI-assisted
Lead capture into one inbox
Native bot & inbox integration
Facebook page conversations
DMs and story replies unified
Face-to-face consultations
One ecosystem. Every contact centre tool.
Six modules engineered to work seamlessly together — or alongside the systems you already run.
Outcomes you can measure.
Smart routing, screen-pop and AI-suggested replies cut average handling time by up to 40%.
One unified workspace replaces 4–6 disconnected tools — agents focus on customers, not tabs.
Live wallboards and AI insights help supervisors act before SLAs slip.
GDPR-compliant, ISO 27001-ready, with UK and EU data residency options.
Pre-built connectors for Twilio, Asterisk, Microsoft Teams and your existing CRM.
Voice, WhatsApp, email, web chat and SMS converge into one customer record.
Trusted by enterprise teams across the UK
"Xapp XRM transformed how our agents handle calls. We cut average handling time by a third in the first quarter — a measurable win for our patient experience."
"The unified inbox plus AI-powered call analytics is a category killer. Our supervisors finally have a single source of truth for every customer interaction."
"We replaced four disconnected tools with Xapp XRM. The ROI was clear inside six months and our agents genuinely enjoy using it."
Speak to our UK team today
Discover how Xapp XRM unifies your customer communication. No obligation — just a tailored walkthrough for your team.