Built for the industries that depend on great service.
From the NHS to nationwide banks, Xapp XRM is trusted to power high-stakes customer conversations across the UK and beyond.
Healthcare
- • Long patient wait times during peak demand
- • Sensitive information must be GDPR & NHS DSP compliant
- • Multiple legacy systems for appointments, records and triage
Xapp XRM unifies inbound calls, triage workflows and patient records into a single secure desktop, with AI call summaries that feed straight back into clinical systems.
- 40% reduction in average call wait time
- Higher patient satisfaction scores (NPS +18)
- Full audit trail for compliance reviews
Banking & Insurance
- • Strict FCA regulation and call-recording obligations
- • Slow claims handling damages NPS
- • Fragmented systems make fraud detection harder
Compliance-grade call recording, AI conversation analytics and tightly integrated CRM workflows automate claims triage and surface fraud signals in real time.
- 35% increase in agent efficiency
- Faster claims resolution
- Continuous compliance monitoring across 100% of calls
Government & Public Sector
- • Citizen demand exceeds available staffing
- • Strict procurement & data residency requirements
- • Information silos across departments and councils
UK-hosted, ISO 27001-ready cloud PBX with omnichannel access (web chat, phone, email) and AI deflection to self-service for common enquiries.
- Up to 50% deflection of routine enquiries to self-service
- Faster response times across departments
- Transparent SLA reporting to elected officials
E-commerce & Retail
- • Customers expect WhatsApp, chat and email — not just phone
- • Spike days (Black Friday, sales) overwhelm traditional teams
- • Difficult to tie support back to revenue
True omnichannel inbox with WhatsApp Business, AI auto-replies, dynamic routing and CRM integration — built for spike-day scaling and revenue attribution.
- Higher customer retention
- Unified WhatsApp & voice support
- Lower cost-per-contact, higher CSAT
Telecommunications
- • Massive call volumes and complex tier-2 support
- • Churn driven by poor support experiences
- • Network event spikes create unpredictable demand
Skill-based routing, AI knowledge assist for tier-1 agents, and real-time wallboards that respond to network events as they happen.
- First-call resolution up by 25%
- Reduced churn from support-driven cancellations
- Predictable scaling during outages
Built for your industry. Tuned for your team.
Tell us about your sector and our solutions team will tailor a walkthrough to your specific workflows and compliance needs.