Every tool your contact centre needs — in one platform.
From cloud telephony to AI conversation intelligence, the Xapp XRM suite delivers a complete, integrated toolkit — replacing the tangle of disconnected tools your teams use today.
Xapp CTI
Bring your phone system into your CRM. Click-to-call, automatic screen pop-ups, and full call logging — so agents always know who is calling and why.
- Up to 40% faster call handling
- Eliminate manual data entry
- Increase first-call resolution
Xapp CRM
A modern, AI-driven CRM purpose-built for contact centres. Manage the entire customer lifecycle, automate workflows and engage across every channel from a single record.
- Higher retention & CSAT
- Single source of truth
- Faster onboarding for new agents
Xapp Agent
One screen for everything an agent needs — calls, tickets, customer history, scripts and notes. Designed by people who actually answer phones.
- Reduce ramp-up time by 50%
- Improve agent satisfaction
- Consistent customer experience
Xapp Wall
Big-screen, broadcast-quality dashboards for supervisors and the floor. See queues, SLAs and agent performance change in real time.
- Act before SLAs slip
- Drive friendly competition
- Transparent performance culture
Xapp Tele
An enterprise-grade cloud PBX with advanced IVR, intelligent call routing and full recording. Scale from 10 agents to 10,000 without changing platforms.
- Lower telephony costs
- Add capacity in minutes
- UK & EU data residency
AI Call Analytics
Every conversation transcribed, scored and summarised. Surface coaching moments, detect compliance breaches and spot trending issues automatically.
- 100% call coverage (vs 2% manual)
- Faster QA cycles
- Data-driven coaching
Workforce Management
Forecast volumes, build optimal schedules and track adherence — without the spreadsheets. Built for multi-site, multi-channel teams.
- Reduce overstaffing costs
- Hit SLAs consistently
- Happier, fairer rotas
Omnichannel Messaging
Meet customers on the channel they prefer — and keep the conversation in one thread. Native WhatsApp Business, email, web chat, SMS and social.
- Higher response rates
- Seamless channel switching
- Lower cost-per-contact
API & Integrations Layer
REST APIs, webhooks and pre-built connectors for the systems you already use — Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, Teams and more.
- Protect existing investments
- Build custom workflows
- Future-proof your stack
See the full suite in action
Get a tailored 30-minute walkthrough of every module that's relevant to your team.